Terms and Conditions
Terms and Conditions
Definitions: The property means Honeysuckle Inn: its buildings, contents, grounds, facilities, fixtures, fittings and equipment and the operating personnel.
Acceptance of these Terms and Conditions – Receipt of a deposit implies the person(s) making the booking understand(s) and accepts in full the following Terms and Conditions.
Bookings
Honeysuckle Inn’ business relies on advance bookings taken on a first come basis secured by deposit payments. While we make every effort to keep calendars of agencies’ other sites up to date the booking schedule maintained by Honeysuckle Inn Management is the final word regarding confirmed bookings. Be sure to check with us to confirm availability and prices.
Direct Bookings are fully confirmed only when the deposit has been received.
The deposit is 50 per cent of the total booking value. The balance including any bond as specified on your invoice is payable nearer the time of your stay by the date noted on the invoice. (Other web agency bookings have their own payment arrangements.)
Peak booking periods* – include but are not limited to Xmas, Easter, New Year, Melbourne Cup weekend, public holiday weekend (VIC and NSW), Anzac Day weekend and major festival event weekends.
Parking: We provide free parking at the side of the Guest House to our guests. It is guest own risk to park at the Guest House
Payments
The price includes accommodation plus any board indicated and VAT. Breakfast is optional. Unless clearly stated on the booking form all extras such as additional meals, telephone, drinks etc are additional
Your invoice details all the payment information. We accept payments by direct debit and Visa or MasterCard. Credit card payments incur a surcharge to cover bank fees (as noted on your invoice). We are not able to accept payment by cheque.
Bookings must be paid in full prior to your arrival by the due dates noted on your invoice. Bookings must be collected and paid by one source (i.e. not multiple persons) who is the primary contact for all correspondence and arrangements.
Changes to bookings
We will make every effort to accommodate changes to bookings where this is possible. However, the following policy applies for amendments, cancellations and/or rescheduling of bookings:
All changes to bookings must be notified to Honeysuckle Inn in writing via the email to admin@honeysuckleinn.com
The date applied to the change will be the date of the email.
Change to the number of nights and/or numbers of guests and cancellations
All bookings may be increased in the number of people and or days booked at any time, pending availability.
- Standard booking dates
Bookings made for standard dates may be cancelled, amended or rescheduled without penalty, up to 7 days prior to the original arrival date. For amended bookings the number of guests, number of nights and minimum value of the booking must meet our respective minimum booking terms.
For amendments made to bookings within the 2-day period the full value of the original booking will remain payable. Within this period, bookings cannot be rescheduled to other dates unless the modifications are minor changes. Bookings that are cancelled within this period will forfeit the whole value of the booking.
- Peak booking amendments
Changes are not accepted for peak period bookings within 14 days of the original arrival date. The cancellation of a peak bookings within this time frame will incur the full cost of the original value of the booking.
Changes increasing the number of nights or numbers of guests are available for these bookings at the current rates, pending availability.
Early vacation of the property – If guests vacate the property for any reason prior to the originally approved departure date no financial compensation will be due to be paid by Honeysuckle Inn Management.
WARNING – Additional guests who stay but are not notified to the owner prior to the booking arrival date will be charged at the given rate plus $50 admin fee for each additional guest.
Honeysuckle Inn management does not offer the option for guests to bring their own additional temporary beds, linen etc. Porta cots may be brought with the prior permission of Honeysuckle Inn management.
GENERAL HOUSE RULES
WARNING Supervision of Children– Honeysuckle Inn is fully fenced with the exception of the front façade upon Cowslip street. Children (12 years and under) must be supervised by adult guests at all times as we are a licensed premise. Honeysuckle Inn does not accept any responsibility for accidents or injury to children.
WARNING No Smoking: All public areas and guest bedrooms inside the building are non-smoking. Should you found to be smoking in your room a charge of $150 will be made to your credit card to cover the extra cleaning of furnishings and fabrics.
Companion Dogs accompanying guests. CABINS ONLY -Guests must obtain written approval from Honeysuckle Inn management for companion dogs to accompany their stay prior to bringing the dog(s). We welcome small (<8 kgs), well-behaved dogs that have current vaccination papers. A per night rate charge is made for each dog staying.
By bringing your companion dog(s) to Honeysuckle inn the dog owners accept full responsibility for keeping their dog(s) within our property boundaries and within their sight at all times. At no time can dogs be left unattended at Honeysuckle Inn.
Any damage or loss resulting from the mis- General house rules supervision of children, Honeysuckle Inn is fully fenced, with the exception of the front facade upon Cowslip Street. behaviour of pets will be at the cost of the pet owner to rectify. The management of Honeysuckle Inn reserves the right to have any dog(s) removed to kennels or elsewhere if they have not been approved for the booking prior to the stay or if the dog(s) are deemed unsuitable for the property.
Inappropriate behaviour – Honeysuckle Inn management reserves the right to evict any or all guests from the property in the event of inappropriate behaviour by guests or their animals without penalty to Honeysuckle Inn management. Rare circumstances that may prompt such action include (but is not limited to), risk of damage to the property, unreasonable disruption to amenity of others on the property and/or neighbours or risk to public safety. In that event there will be no refund payable for any part of the booking value.
* Peak time bookings include Easter, long weekends (VIC or NSW), Xmas and NY, Melbourne Cup weekend and any other public holiday.
Liability: We do not accept any liability for any damage, loss or injury to any member of your party or any vehicles or possessions, unless proven to be caused by a negligent act by ourselves or our employees or contractors whilst acting in the course of employment.
These terms and conditions apply irrespective of the cause of the rescheduling or cancellation.
Privacy Policy
Privacy Policy
Honeysuckle Inn is committed to providing quality services to you and this policy outlines our ongoing obligations to you in respect of how we manage your Personal Information.
We have adopted the Australian Privacy Principles (APPs) contained in the Privacy Act 1988 (Cth) (the Privacy Act). The NPPs govern the way in which we collect, use, disclose, store, secure and dispose of your Personal Information.
A copy of the Australian Privacy Principles may be obtained from the website of The Office of the Australian Information Commissioner at https://www.oaic.gov.au/.
What is Personal Information and why do we collect it?
Personal Information is information or an opinion that identifies an individual. Examples of Personal Information we collect includes names, addresses, email addresses, phone and facsimile numbers.
This Personal Information is obtained in many ways including [interviews, correspondence, by telephone and facsimile, by email, via our website www.honeysuckleinn.com.au, from your website, from media and publications, from other publicly available sources, from cookies- delete all that aren’t applicable] and from third parties. We don’t guarantee website links or policy of authorised third parties.
We collect your Personal Information for the primary purpose of providing our services to you, providing information to our clients and marketing. We may also use your Personal Information for secondary purposes closely related to the primary purpose, in circumstances where you would reasonably expect such use or disclosure. You may unsubscribe from our mailing/marketing lists at any time by contacting us in writing.
When we collect Personal Information we will, where appropriate and where possible, explain to you why we are collecting the information and how we plan to use it.
Sensitive Information
Sensitive information is defined in the Privacy Act to include information or opinion about such things as an individual's racial or ethnic origin, political opinions, membership of a political association, religious or philosophical beliefs, membership of a trade union or other professional body, criminal record or health information.
Sensitive information will be used by us only:
• For the primary purpose for which it was obtained
• For a secondary purpose that is directly related to the primary purpose
• With your consent; or where required or authorised by law.
Third Parties
Where reasonable and practicable to do so, we will collect your Personal Information only from you. However, in some circumstances we may be provided with information by third parties. In such a case we will take reasonable steps to ensure that you are made aware of the information provided to us by the third party.
Disclosure of Personal Information
Your Personal Information may be disclosed in a number of circumstances including the following:
• Third parties where you consent to the use or disclosure; and
• Where required or authorised by law.
Security of Personal Information
Your Personal Information is stored in a manner that reasonably protects it from misuse and loss and from unauthorized access, modification or disclosure.
When your Personal Information is no longer needed for the purpose for which it was obtained, we will take reasonable steps to destroy or permanently de-identify your Personal Information. However, most of the Personal Information is or will be stored in client files which will be kept by us for a minimum of 7 years.
Access to your Personal Information
You may access the Personal Information we hold about you and to update and/or correct it, subject to certain exceptions. If you wish to access your Personal Information, please contact us in writing.
Honeysuckle Inn will not charge any fee for your access request, but may charge an administrative fee for providing a copy of your Personal Information.
In order to protect your Personal Information we may require identification from you before releasing the requested information.
Maintaining the Quality of your Personal Information
It is an important to us that your Personal Information is up to date. We will take reasonable steps to make sure that your Personal Information is accurate, complete and up-to-date. If you find that the information we have is not up to date or is inaccurate, please advise us as soon as practicable so we can update our records and ensure we can continue to provide quality services to you.
Policy Updates
This Policy may change from time to time and is available on our website.
Privacy Policy Complaints and Enquiries
If you have any queries or complaints about our Privacy Policy please contact us at:
Honeysuckle Inn
51 Cowslip St Violet Town Vic 3669
03 5798 1602
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